What to do if something isn't right with your order.
Last updated: July 2026
Because most pieces are handmade or made to order, small variations in wood grain, color, and finish are normal and not considered defects. Custom or personalized items (names, dates, custom engravings) cannot be returned or exchanged unless they arrive damaged or with an error on our part.
For in-stock (non-personalized) items, since everything is made to order, returns are not accepted except: if the product is damaged or if the wrong product was received. If you have any questions, reach out via the contact page. For any item purchased on Etsy, refer to our return policy under our Etsy profile.
If your order arrives damaged or isn't what you ordered, contact us within 7 days with a photo of the item and its packaging, and we'll make it right with a replacement, repair, or refund.
Approved refunds are issued to the original payment method through Square. Please allow a few business days for the refund to appear, depending on your bank.
Reach out any time through the contact page or at thesharpeshop.business@gmail.com.